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CRM Services to Maximize Customer Relationship Management Output

Our Services

Custom CRM Development

  • CRM development from scratch. Business analysis, end-to-end evolutionary development of CRM software, testing and quality assurance, risk and change management, data migration from legacy CRM or spreadsheets, user training.

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  • Development of custom apps and add-ons for platform-based CRM.

CRM Testing

Functionality, integrations, performance, usability, and security testing. Our testing services are aimed at providing you with insights on your CRM functioning and identifying the ways to better your existing solution.

CRM Support and Evolution

  • Administration support, including daily administration, data administration, 24/7 CRM system monitoring, monthly system health checks and user help desk.

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  • Development support including troubleshooting and CRM system evolution.

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As a result, you get a stably functioning CRM meeting your changing business needs.

WHY YOU SHOULD GET CRM SERVICES NOW

The competition on the market never ends, and those who armed and ready are to be the winners. With the help of CRM-based sales, marketing and customer service automation, you may lead this competition confidently, achieving the following results:

Custom Marketing Software Development

Trade promotion management software

  • Trade promotion management (TMP) applications enable you to achieve growth for your brand by:

  • Planning promotion campaigns and forecasting sales volume

  • Controlling how the commitments to retailers are executed

  • Reviewing the campaign results including the amount of shipped goods and promotion costs

  • Analyzing sales based on the data from the consumer research company and retailers

Advertising planning

Analyze and plan ad campaigns across multiple media channels such as TV, Internet, radio, printed press and out-of-home commercials. Combine all the media types in one plan to find the optimal advertising strategy tailored to your needs. Enjoy comprehensive visualized reports induced from sophisticated mathematical models on a single platform.

Social marketing solutions

  • We develop marketing software to help you turn social networks into a customer acquisition tool:

  • Social marketing applications

  • Social analytics to track user activity and prepare analytical reports

  • Campaign applications integrated with social networks

Loyalty software

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  • Ensure more loyal relationships with your clients by tracking and analyzing what makes them satisfied:

  • Customer account management: boost prospect interest through personalized offers and track the purchase history, promotion response and more

  • Mobile loyalty applications: personalize promotions and provide relevant product information, both in store and at home

  • Analytics and reporting: analyze promotions impact and loyalty program ROI, track trends in customer behavior and forecast sales

Ready for Your New Marketing Application?

We can kick off with signing an NDA and doing a pilot project or providing you with an estimation based on the requirements. It takes us only 2-4 weeks to start with a small team that can be scaled up at any time. Tell us more about your business so that we can discuss a solution to optimize the way you run it.

Marketing data analysis

  • Consumer survey analysis: collecting and processing survey data to uncover the real drivers of consumer behavior

  • Marketing campaign analysis: tracking key campaign metrics and monitoring overall performance

  • Sales analysis: processing and unifying data to estimate growth potential as well as optimize sales and marketing activities

Our services cover the marketing data analysis process from A to Z:

  • Date warehouse (DWH) implementation

  • Online analytical processing (OLAP) cubes, reporting and visualization

  • Predictive analytics

Real-time bidding in online advertisement

  • Leverage cost-efficient and optimized ad campaigns with the help of RTB systems or its key components:

  • Demand-side platforms (DSPs)

  • Supply-side platforms (SSPs)

  • Data management platforms (DMPs)

  • Analytics

Data Analytics Services

On-demand data analysis

Get your data collected, processed and presented in the form of quick regular or one-time analytics insights and avoid the time and cost burden for developing and managing a full-scale analytical solution.

Subscription-based data analysis

With subscription-based data analysis, or Analytics as a Service (AaaS), you carry out data analysis on a fully customized in-cloud analytics platform built and maintained

BI and DWH consulting

We analyze your particular business needs and give recommendations on designing, developing, implementing or upgrading your analytics solution.

BI and DWH implementation

Whether you consider implementing a data analytics solution or completely revamping the existing one, ScienceSoft is ready to deliver a time-effective solution fully compliant with your business objectives.

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Financial analytics

  • Monitoring revenue, expenses and profitability of a company.

  • Profitability analysis and financial performance management.

  • Budget planning, formulating long-term business plans.

  • Financial risk forecasting and management.

Customer analytics

  • Customer behavior analysis and predictive modeling.

  • Customer segmentation for tailored marketing campaigns.

  • Personalized cross-selling and upselling offers for extended customer lifetime value.

  • Predicting customer attrition and customer churn risk management.

  • Customer sentiment analysis for increasing product/service quality.

Brand and product analytics

  • Conducting product performance analysis.

  • Tracking customer interactions with a product to identify pain points leading to churn.

  • Conducting competitor benchmarking.

Asset analytics

  • Real-time asset monitoring and tracking.

  • Asset life cycle management

  • Predictive and preventive maintenance.

  • Asset health prediction.

  • Designing asset maintenance and replacement strategies.

HR analytics

  • Employee/department performance monitoring and analysis.

  • Employee experience and satisfaction analysis.

  • Employee retention strategy optimization and management.

  • Employee hiring strategy analysis and optimization.

Supply chain analytics

  • Identifying demand drivers, consumer demand forecasting and planning.

  • Supplier performance monitoring and evaluation.

  • Predictive route optimization.

  • Determining the optimal level of inventory to meet the demand and prevent stockouts, inventory planning and management.

  • Identifying patterns and trends throughout the supply chain for enhanced supply chain risks management.

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